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Terms and Privacy Policy

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Iron&Zen Limited, along with its subsidiaries and affiliated entities within its corporate group (collectively, “we,” “us,” “our,” or “Iron&Zen”), values the privacy of our users and is committed to transparently sharing how we collect, use, and handle your personal information. This Privacy Policy outlines our practices regarding the information we collect from or about users of the Iron&Zen website, portal, and mobile application (collectively, the “Iron&Zen Site”) and Services (as defined in the Participant Terms and Conditions). This Privacy Policy applies globally to anyone who uses the Iron&Zen Site or Services. For clarification, Services includes the Iron&Zen Site.Please review this Privacy Policy carefully to understand how we handle your Personal Information (as defined below). By browsing our website, purchasing, or using our services, you acknowledge and agree to the terms of this Privacy Policy.Additionally, we encourage you to periodically review our Privacy Policy, as it may be updated over time. Our aim is to continually improve Iron&Zen, and as such, this Privacy Policy may evolve. We reserve the right to change the Privacy Policy at any time, but in cases of significant updates, we will notify you by posting a notice on the Iron&Zen Site, sending you an email, or through other methods. The “Effective Date” at the top of this document shows when the Privacy Policy was last revised.By using the Iron&Zen Site or sharing information with us, you accept the practices described in this Privacy Policy at that time.Personal and Other Information Processed by Iron&ZenIron&Zen processes both Personal Information and Other Information about users through their engagement with our Services. For this Privacy Policy: (i) “Personal Information” refers to information about an identified or identifiable individual; and (ii) “Other Information” includes any other data Iron&Zen collects that does not qualify as Personal Information.Personal Information You Provide: You may share Personal Information directly with us, for example, when filling out forms on the Iron&Zen Site, communicating with us (via email, phone, or other means), registering for the Iron&Zen Site, accessing our services, creating an account, or otherwise using the Iron&Zen Site. Typically, the Personal Information provided may include your name, address, email, social media details, contact details, emergency contacts, billing information, photos, videos, audio recordings, and information about family and friends. Application forms may contain details such as employment history, income, travel plans, personal and professional goals, nationality, residency, passport information, background checks, health data, personal interests, lifestyle preferences, sexual orientation, accommodation choices, and insurance details. All content and data submitted by you to the Iron&Zen Site may be retained indefinitely, even after account termination. We may disclose this content to third parties in a non-identifiable manner, as outlined in this Privacy Policy.We may use your contact information to provide updates about the Services. You may unsubscribe from some communications using the unsubscribe link provided, although we reserve the right to reach out as necessary, such as for account recovery.Personal Information We Collect: We may combine Personal Information collected via the Iron&Zen Site with Other Information that we or third parties gather about you in other settings, such as communications by email or phone, customer service records, and travel details. If you register for or access the Iron&Zen Site using a third-party service, we may receive Personal Information shared by that third party. By creating an account and sharing Personal Information, you acknowledge that others, including Iron&Zen, may be able to identify you.We treat any such combined data as Personal Information, which we protect under this Privacy Policy.Other Information We Collect: Each time you log into your account or use the Iron&Zen Site, we may automatically collect the following information:- Device Information: We may collect data from or about the device you use to access the Iron&Zen Site, such as device type, IP address, approximate location from the IP address, mobile network, operating system, browser version, timezone, or unique device identifiers.
- Log Information: We automatically receive and record details about your activity on the Iron&Zen Site, including web traffic, logs, and communication data.
- Information from Other Sources: We work with third parties (e.g., technical service providers, payment services, advertising networks, analytics providers) and may collect information from them about you. Certain third parties help us collect Other Information for analysis, auditing, reporting, or online interest-based advertising. They may use cookies, web beacons, and similar technologies, and may also use data about your activities on the Iron&Zen Site to target non-Iron&Zen ads based on your general online activity.
- Email Communications: We may communicate with you via email, SMS, MMS, or push notifications (if you permit) and may collect data on these communications, such as confirmation when an email is opened. This information helps us improve our Services and customer service.
- Financial Information: Financial data, such as payment methods and card information, is collected and stored by our payment processing partner, not by us. Currently, we use Stripe as one of our Payment Processors, and the handling of such data is governed by Stripe’s terms of service and privacy policy, available here.
- Cookies: We use cookies on the Iron&Zen Site. For more details, see our section below titled “Cookies.”
- Advertising and Beacons: We may display advertisements on the Iron&Zen Site and allow third-party ad networks to do so as well. These networks may target ads to specific users based on anonymized information or Iron&Zen Site usage patterns. We do not share Personal Information with ad networks for use outside of the Iron&Zen Site. Ad networks may use web beacons to deliver targeted advertisements based on your activity. You can opt out of certain types of targeted advertising as described in the section below titled “Your Rights.”
- Aggregate Information: We collect statistical data about how users, both registered and unregistered, interact with the Iron&Zen Site. This data is not tied to Personal Information and is not personally identifiable.How We Use Your Personal InformationIron&Zen may utilize the information we gather from you for the following purposes:- To provide services: Iron&Zen uses personal information to offer services through our website, Iron&Zen retreats, programs, and events. This includes processing payments, completing transactions, and providing customer support. We may use this information to personalize your experience and deliver content and products you are most interested in. Additionally, this data helps us improve our website, respond to customer service requests, administer promotions, surveys, or other features, and handle your transactions efficiently. We may also send periodic emails regarding your order, other products, and services, or follow up on correspondence (live chat, email, or phone). Overall, your information helps us enhance the quality of our services.- To communicate with you: Subject to applicable laws, Iron&Zen or our third-party service providers may send you notifications related to our services. These communications may include updates on services, promotions, and features of our mobile app, and could contain commercial content such as special offers. By using our services, you consent to receiving these types of notifications and marketing messages.- For legal compliance: Iron&Zen may use and share personal information for legal purposes as outlined below in the “How We Share Information with Third Parties” section. This may involve transferring your personal information to third parties in countries with different data protection laws than those in your own country.- For business operations: We may use other information to help us operate Iron&Zen and our website efficiently, monitor visitor interactions, enable specific features, and manage other aspects of our business.- For additional purposes: In line with applicable law, we may use other types of information for purposes related to the Iron&Zen website, which may include any purpose for which personal information is used.Iron&Zen may link other types of data with personal information. When combined, this information is treated as personal data.---How We Share Information with Third PartiesSubject to applicable laws, Iron&Zen may share your personal and other information in the following ways:- With partners and third-party service providers: To operate Iron&Zen services effectively, we may share your information with trusted partners and service providers who assist with tasks such as communications, customer relationship management, and order fulfillment.- With Iron&Zen entities: Your personal information may be shared with our parent, subsidiary, or sister companies, all of which will adhere to this Privacy Policy’s terms when handling such information.- Through third-party websites: Iron&Zen may enable you to share information on or through third-party websites. For example, our site may include links to other websites, and if you interact with these, your information may be accessible to those third parties. Iron&Zen is not responsible for the actions or content of these websites.- Publicly shared information: Some activities or information on Iron&Zen’s website may be public (such as your name, profession, or program participation). When using public features, consider what information you include, as it may become visible to others and indexed by search engines. Your profile, including your name and other details, may be viewable by other participants to support interaction within Iron&Zen’s community. Email addresses will not be directly shared with other users.- With our agents: Iron&Zen may engage individuals or entities (our "Agents") to perform specific tasks on our behalf. Agents may access personal information to fulfill tasks for Iron&Zen but are limited to using it strictly for these purposes.- For legal protection and compliance: Iron&Zen may disclose personal and other information to protect its business interests or comply with the law. We may act on suspected fraud, breaches of our terms, or respond to regulatory or legal inquiries to protect our rights, property, or users. We may also share information with other organizations for fraud prevention or spam/malware protection.- For business transfers: In the event Iron&Zen undergoes a business transfer, such as a sale, acquisition, or bankruptcy, user information may be transferred as an asset. Any acquirer will continue to use your personal information per this policy.- Aggregated data sharing: Iron&Zen may provide anonymized and aggregated data to business partners, detailing service usage trends and demographics, which aids in service improvement.- Financial data: While Iron&Zen does not collect financial information directly (this is handled by our payment processor), we may receive financial data for transactions you initiate, discount programs, or fraud prevention.- With your consent: Other than as outlined here, you will be notified if personal information may be shared with third parties, allowing you to prevent this if desired.COOKIESCookies are small text files that store data on your computer or mobile device when you access a website. Your browser keeps cookies in a manner associated with each site you visit, allowing websites to remember your actions and preferences (such as login details, language, and display settings) over time. To ensure the Iron&Zen site functions smoothly, we sometimes use cookies. Iron&Zen utilizes cookies so that our servers can recognize your web browser and monitor your interactions with our services and website to analyze trends and learn more about our user base.We may combine non-personally identifiable information collected through cookies with other personal information we have about you. For example, this might help us recognize your identity or determine whether you have an account. Additionally, we may supplement information collected from you with data obtained from third parties to enhance our services or offer you information relevant to your interests.Most browsers automatically accept cookies but also offer the option to disable them, allowing you to decide whether to accept each new cookie. Please note that choosing to decline cookies may impact the functionality of certain parts of the Iron&Zen site. For more details, visit aboutcookies.org.Below is an outline of the types of cookies we use and their purposes:- Essential Cookies
Essential cookies are crucial for navigation and accessing all features on our site. Without these, you wouldn’t be able to move between pages or access specific services.
- Examples: session cookies that identify you to our servers after you log in; temporary cookies for displaying messages or alerts on-screen.- Functionality Cookies
Functionality cookies allow us to remember that you have visited us previously and to retain any preferences you set, providing you with a customized experience.- Performance and Analytical Cookies
These cookies help us understand how users interact with our services. The data collected supports our use of analytics to improve the site and better target relevant offerings.
- Examples: ga identifier for Google Analytics.We use tools such as Google Analytics and Facebook Pixel to gather and analyze user data.- Tags: Google Analytics (Analytics), Google Optimize, Facebook Pixel (Conversions), Bing UET Conversion Pixel.- Retargeting or Advertising Cookies
Third parties use these tracking technologies to deliver advertisements they believe are relevant to your interests and to measure their effectiveness. Examples include Google Analytics, Facebook Pixel, and LinkedIn Insights tags.- Tags: Google Analytics (Audiences), Google Optimize, Facebook Pixel (Custom Audiences), Bing UET Retargeting Pixel, LinkedIn Insights Tag.Iron&Zen uses cookies to improve, promote, and secure our services. By continuing to use the Iron&Zen site, you agree to our cookie policy. Note that this policy covers only our use of cookies, not those placed by third parties, whose cookie practices we do not control.---WHERE WE STORE YOUR INFORMATIONThe information we collect from you may be transferred to, and stored in, a location (“third country”) outside of your region, including the United States, where data protection laws may be less robust. By using the Iron&Zen site, you consent to this transfer, storage, and processing of your information under these conditions.---OUR SECURITY PRECAUTIONSIron&Zen employs physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, use, modification, or deletion. However, while we work to ensure data security, no security program can be 100% reliable. We regularly scan our website for vulnerabilities and utilize SSL encryption for sensitive information. Transactions on our site are processed through a secure gateway provider.You are responsible for securing access to your account by protecting your credentials and limiting access to your devices.---YOUR RIGHTSYou may, under applicable law, request that we refrain from processing your personal information for marketing purposes. If you wish to stop receiving marketing communications, you can opt out by following the instructions in our emails or by contacting us at [email protected]. Please allow up to 30 days for us to process your opt-out request.Opting Out of Interest-Based AdvertisingIron&Zen uses Google and Facebook to advertise. Google’s DART cookie e